Below you will find an overview of a case where LeverSource was asked to stabilize an organization after the departure of an executive and provide a smooth onboarding experience for a new executive.
SituationSudden departure of the CIO
ComplicationMinimizing the disruption across the IT staff.
ApproachInterviewed 25 business and IT stakeholders. Allowed them to express their reaction to the news. Gather from them what things they would like to see changed moving forward. The suggestions were simplified into possible nouns that complete the sentence: “Moving forward we will be successful if <blank> increases/decreases/stabilizes” The group surfaced 34 unique suggestions. Using the LeverSource method each suggestion was analyzed against all other suggestions resulting in 1,122 comparisons. This analysis yielded the following insights:
- 13 of the 34 suggestions were low leverage in nature
- 9 were outcomes that could not be directly influenced but formed the starting point for a tailored management dashboard
- 9 were high leverage and should be started as initiatives now
- 1 was strategic regarding limitations to the growth and the stability of the organization