Below you will find an overview of a case where LeverSource methods and tools were used to break down silos between functional groups.
SituationCommunications breakdown between the project management group and the IT finance group
ComplicationNo single point of leadership to mediate across both functional groups.
ApproachInterviewed all IT Finance team members and a representative sample of the larger PMO group. The interviews surfaced 28 unique suggestions. Using the LeverSource method each suggestion was analyzed against all other suggestions resulting in 756 comparisons. This analysis yielded the following insights:
- 14 of the 28 suggestions were low leverage in nature
- 7 were outcomes that could not be directly influenced but formed the basis for a tailored executive dashboard
- 6 were high leverage and should be the key components of an intervention
- 2 were systemic inhibitors to both teams working together.