Below you will find an overview of a case where LeverSource was used to overcome cultural barriers to change.
SituationTurning a very mature IT organization that is playing not to lose into a revamped organization that is playing to win.
ComplicationThe organization has very long term contracts that are immune to economic downturns: there is no burning platform to change.
ApproachInterviewed over 200 IT employees. They surfaced 36 unique suggestions. Using the LeverSource method each suggestion was analyzed against all other suggestions resulting in 1,260 comparisons. This analysis yielded the following insights:
- 7 of the 36 suggestions were low leverage in nature
- 9 were outcomes that could not be directly influenced but formed the basis for a tailored metric tracking dashboard
- 17 were high leverage and should be the key components of an overall enterprise change program
- 2 were strategic limitations to the organization actually changing