Below you will find an overview of a case where LeverSource was asked to create a single plan based on multiple stakeholder viewpoints.
SituationA private consulting university start-up needing a vision
ComplicationDefining success for a complicated topic like a university is difficult. Each stakeholder will have a different perspective. Simply providing a list of metrics won’t develop a shared concensus on what is important.
ApproachSent a quick email to a cross section of the organization. Each recipient was ask to provide possible nouns that complete the sentence: “This new university will be successful if <blank> increases/decreases/stabilizes” The group surfaced 27 unique suggestions. Using the LeverSource method each suggestion was analyzed against all other suggestions resulting in 702 comparisons. This analysis yielded the following insights:
- 11 of the 27 suggested metrics were isolated in nature
- 9 suggested metics were in fact outcomes that could not be directly influenced but provided a starting point for an executive dashboard
- 6 suggestions were high leverage metrics that had a multiplying effects that reinforced each other
- 1 metric was strategic in defining success of the university